February 2009 report (includes 3 health case summaries). http://www.spso.org.uk/investigation-reports/2009/february/ombudsmans-commentary-february-2009
Patients’ Rights Conference. One day conference, 31st March 2009. The Sheraton Grand, Edinburgh. The SPSO is participating in a [Holyrood Events] conference about patients’ rights at the end of March. SPSO Director of Investigations, Eric Drake, will be one of the keynote speakers at the event, which is exploring how patient, staff and provider involvement in service provision and decision making can be improved. Chair is Richard Norris, SHC. http://www.spso.org.uk/node/1275
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