Spotlight on complaints: a report on second-stage complaints about the NHS in England.
http://www.healthcarecommission.org.uk/_db/_documents/Spotlight_on_Complaints_09.pdf
Watchdog calls on NHS to get responses to complaints 'right first time' and learn lessons from them – news release.
http://www.healthcarecommission.org.uk/newsandevents/mediacentre/pressreleases.cfm?cit_id=1622&FAArea1=customWidgets.content_view_1&usecache=false
Watchdogs urge NHS to improve healthcare in prison – news release.
http://www.healthcarecommission.org.uk/newsandevents/mediacentre/pressreleases.cfm?cit_id=1619&FAArea1=customWidgets.content_view_1&usecache=false
Healthcare Improvement Scotland gathers the latest in quality improvement, innovation and adopted best practice. This bulletin brings you research, resources and publications from across the international improvement community. Follow our posts and keep up to date on the improvement methodologies, techniques and policies influencing your healthcare.
