Wednesday 22 December 2010

AHRQ

Hand hygiene project: best practices from hospitals participating in the Joint Commission Center for Transforming Healthcare project

Learning to use patient stories

Patient safety executive development program [conference]

[Links to external webpages]

Australian Commission on Safety and Quality in Healthcare

Patient-centered care: improving quality and safety by focusing care on patients and consumers

Windows into safety and quality in healthcare 2010

[Links to external webpages]

Canadian Agency for Drugs and Technologies in Health

The Rx for Change database: a first-in-class tool for optimal prescribing and medicines use [article]

Canadian Patient Safety Institute

Patient safety in primary care

[Links to external webpage]

Care Commission

Regulating care in Scotland from April 2011: what the changeover means for care service providers [leaflet]

Mental welfare commission annual report 2009-10

[Links to external webpages]

Centre for Health Economics

Budget allocation and the revealed social rate of time preference for health

[Links to external webpage]

Dr Foster

The intelligent board 2010: patient experience

[Links to external webpage]

Department of Health

The NHS outcomes framework 2011/12

The operating framework for the NHS in England 2011/12

Liberating the NHS: legislative framework and next steps

Healthy lives, healthy people: our strategy for public health in England

[Links to external webpages]

European Centre for Disease Prevention and Control,

Developing health communication research: a focus on communicable diseases - challenges and opportunities

Annual epidemiological report on communicable diseases in Europe 2009

[Links to external webpages]

E-Watch on Innovation in Health Services,

Health policy analysis: a tool to evaluate in policy documents the alignment between policy statements and intended outcomes

Bridging the gap: knowledge translation in Alberta

A guidebook to patient safety leadinig practices 2010

The impact of health technology assessments: an international comparison

Performance audit handbook: routes to effective evaluation

Knowledge translation in healthcare: a review of the literature

[Links to external webpages]

Health Information and Quality Authority (Ireland),

Guidelines for the budget impact analysis of health technology impact

[Links to external webpage]

Health Professions Council

In focus: Health Professionals Council newsletter issue 32

[Links to external webpage]

Health Survey for England

Health Survey for England: 2009 trend tables

Health Survey for England: 2009 health and lifestyles

[Links to external webpages]

Institute for Healthcare Improvement

Self-management and patient engagement: an opportunity to maximize outcomes [web course, Feb 2011

Getting started in video ethnography: a catalyst for guiding and motivating quality improvement [toolkit]

The Pursuing Perfection Initiative: lessons on transforming healthcare [free registration required]

[Links to external webpages]

Institute for Health Economics

Prioritizing methodological research in the evaluation of health technologies in Canada: forum summary

[Links to external webpage]

King's Fund

Mental health and the productivity challenge: improving quality and value for money

[Links to external webpage]

MHRA

MHRA communication strategy 2010-2015

[Links to external webpage]

National Academies Press

Digital infrastructure for the learning health system: workshop summary [free registration required]

For the public’s health: the role of measurement in action and accountability [free registration required]

[Links to external webpages]

National Audit Office

Management of NHS hospital productivity

[Links to external webpage]

NHS Confederation

Liberating the NHS? Analysis and questions on the white paper

[Links to external webpage]

National Patient Safety Agency

Back on track framework for further training: restoring practitioners to safe and valued practice

[Links to external webpage]

NHS Litigation Authority

Risk e-news [newsletter]http://www.nhsla.com/NR/rdonlyres/6549BD0B-1C22-4091-B9BE-1CEA4FA171C9/0/Issue1.pdf

[Links to external webpage]

OECD

Health at a Glance: Europe 2010

[Links to external webpage]

Royal College of Nursing

Principles of nursing practice [resource]

[Links to external webpage]

Scottish Government

Annual report of the Chief Medical Officer 2010

[Links to external webpage]

Scottish Public Health Observatory

Knowledge, attitudes and motivations to health

[Links to external webpage]

World Health Organisation

Health systems financing: the path to universal coverage

New scientific evidence supports WHO findings: a surgical safety checklist could save hundreds of thousands of lives [news]

[Links to external webpages]

Friday 5 November 2010

AHRQ

National voluntary consensus standards for patient safety measures: first report

Patient safety framework for Albertans

[Links to external webpages]

Australian Commission on Safety and Quality in Healthcare

Australian guidelines for the prevention and control of infection in healthcare

[Links to external webpage]

Care Commission

Equality Act starter kit [Toolkit]

[Links to external webpage]

Centre for Health Economics

Regional variation in the productivity of the English national health service

[Links to external webpage]

Council for Healthcare Regulatory Excellence

Right-touch regulation

[Links to external webpage]

Department of Health

Mortality monitoring bulletin: update to include data for 2009

Expanding the list of ‘never events’: policy proposals for engagement

Liberating the NHS: an information revolution [Consultation]

[Links to external webpages]

E-watch on Innovation in Health Services

Innovation takes leadership: opportunities and challenges for Canada’s health care system

Enhancing the benefits from biomedical and health research spillovers between public, private and charitable sectors in the UK

Ivey Centre for Innovation and Leadership [Website]

A critical synthesis of literature on the Promoting Action on Research Implementation in Health Services (PARIHS) framework

[Links to external webpages]

Health Foundation

Health Foundation response to Equity and excellence: liberating the NHS

[Links to external webpage]

Information Commissioner's Office

Data sharing code of practice: consultation paper

[Links to external webpage]

NHS Information Centre

Quality and Outcomes Framework exception reporting 2009/10 [Website]

[Links to external webpage]

Institute for Healthcare Improvement

An introduction to the IHI improvement map [Video clip]

[Links to external webpage]

NHS Institute for Innovation and Improvement

Evaluation of the leadership qualities framework 360 review process

[Links to external webpage]

King's Fund

Quality improvement in general practice [Discussion paper]

How to deliver high quality, patient-centred, cost-effective care: consensus solutions from the voluntary sector

[Links to external webpages]

MHRA

Review of medicines legislation: informal consultation on the Medicines Act 1968 exemptions for sale, supply and administration of medicines

[Links to external webpage]

National Academies Press

Public health effectiveness of the FDA 510(k) clearance process: balancing patient safety and innovation [Workshop report]

[Links to external webpage]

NIHR Health Technology Assessment Programme

Dissemination and publication of research findings: an updated review of related biases

[Links to external webpage]

NPSA

Never events annual report 2009/10

Never events framework update 2010/11

[Links to external webpages]

OECD

Health: improving healthcare is vital for long-term growth [News item]

[Links to external webpage]

Scottish Government

Long-term monitoring of health inequalities: headline indicators

Scotland’s national dementia strategy

[Links to external webpages]

Scottish Public Health Observatory

Know, feel, do? Health behavior change in Scotland 1996-2007

[Links to external webpage]

World Health Organisation

mhGAP intervention guide for mental, neurological and substance use disorders in non-specialized healthcare settings

[Links to external webpage]

Other

Clinical negligence annual review 2009

[Links to external webpage]

Thursday 7 October 2010

AHRQ

Improving America’s hospitals: the Joint Comissions annual report on quality and safety 2010

Industrial and systems engineering and health care: critical areas of research: final report

[Links to external webpages]

Care Commission

Mental health collaborative programme newsletter (summer 2010)

[Links to external webpage]

Centre for Health Economics

Workshop in methods of economic evaluation in public health: presentations

[Links to external webpage]

Department of Health

Essence of care 2010

Quality outcomes for people with dementia: building on the work of the National Dementia Strategy

Getting it right for children and young people: overcoming cultural barriers in the NHS so as to meet their needs

[Links to external webpages]

Department for Work and Pensions

Publication of DWP research report 693: partnerships with local authorities and health agencies

[Links to external webpage]

E-watch on Innovation in Health Sciences

Expediting systematic reviews: methods and implications of rapid reviews

Using common work environment metrics to improve performance in healthcare organizations

Reducing the use of ineffective health care interventions

Alberta’s health research and innovation strategy

Key factors influencing adoption of an innovation in primary health care: a qualitative study based on implementation theory

Healthcare improvement and innovation resource centre

Scoping studies: advancing the methodology

[Links to external webpages]

Health Information and Quality Authority (Ireland)

Guidance on developing key performance indicators and minimum data sets to monitor healthcare quality

[Links to external webpage]

Health Protection Scotland

Compliance with hand hygiene: audit report (9th bi-monthly audit)

Quarterly report on the surveillance of Staphylococcus aureus bacteraemias in Scotland, April – June 2010

Quarterly report on the surveillance of Clostridium difficile infection (CDI) in Scotland, April – June 2010

[Links to external webpages]

Institute for Healthcare Improvement

The pursuit of genuine partnerships with patients and family members: the challenge and opportunity for executive leaders

Options for large-scale spread of simple, high-impact interventions

[Links to external webpages]

Irish Soc. for Quality and Safety in Healthcare,

Health matters: national staff magazine of the health service executive (spring 2010)

[Links to external webpage]

Joseph Rowntree Foundation

Equality and diversity and older people with high support needs

[Links to external webpage]

King's Fund

A high performing NHS? A review of progress 1997-2010

[Links to external webpages]

National Academies Press

The future of nursing: leading change, advancing health (Free to download)

Redesigning the clinical effectiveness research paradigm: innovation and practice-based approaches: workshop summary (Free to download)

[Links to external webpages]

National Patient Safety Foundation

Unmet needs: teaching physicians to provide safe patient care

[Links to external webpage]

NHS Confederation

Health white paper: the health services research perspective

Improving quality and productivity in the NHS whilst facing the financial pressures: a joint statement from the Academy of Royal Colleges, Healthcare Financial Management Association and the NHS Confederation

[Links to external webpages]

Scottish Government

Scottish health survey 2009

Scottish inpatient experience survey 2010: national results

[Links to external webpages]

Scottish Public Health Observatory

What is known about maternal and infant nutrition in Scotland?

[Links to external webpage]

UK Statistics

Quality outcomes framework: achievement, prevalence and exception reporting 2009/10

Acute hospital activity: quarterly summary of inpatient, daycase and outpatient activity (April – June 2010)

[Links to external webpages]

World Health Organisation

Maternal deaths worldwide drop by a third

[Links to external webpage]

Tuesday 31 August 2010

AHRQ

What is patient safety? A review of the literature [Abstract]

Patient safety culture report: focusing on indicators
This report identifies care process and outcome indicators in the European Union and describes how the indicators relate to patient safety culture.

Medical engagement in organisation-wide safety and quality-improvement programmes: experience in the UK Safer Patients Initiative [Abstract]

Teaching quality improvement and patient safety to trainees: a systematic review [Abstract]

The relationship between patients' perception of care and measures of hospital quality and safety [Abstract]

Developing a common language for evaluation questions in quality and safety improvement [Abstract]

Selecting quality and resources use measures: a decision guide for community quality collaboratives

[Links to external webpages]

Audit Scotland

Best value toolkits [Toolkit]
We have a new series of toolkits for use by auditors when carrying out Best Value (BV) audits or in a range of other work. These include: challenge & improvement, community engagement, equalities, governance & accountability.

[Links to external webpage]

Centre for Health Economics

Workshop on methods of economic evaluation in public health research [Presentations]

[Links to external webpage]

Cochrane Collaboration

PAHO’s policy on research for health

[Links to external webpage]

Commonwealth Fund

The Triple Aim Journey: Improving Population Health and Patients' Experience of Care, While Reducing Costs [Case-studies]

[Links to external webpage]

Council for Healthcare Regulatory Excellence

Power to the people in healthcare [Viewpoint]

[Links to external webpage]

Department of Health

Manual for cancer services 2008: psychological support measures

Early experiences of implementing personal health budgets
Twenty pilot sites have been selected from the personal health budgets pilot for an in-depth study, as part of a wider evaluation exploring the potential of personal health budgets to benefit different groups of people. This report is based on interviews with project leads and highlights some of the challenges the pilot sites face and how they are beginning to overcome these.

Liberating the NHS: report of the arms length bodies review

[Links to external webpages]

E-watch on Innovation in Health Services

Does dissemination extend beyond publication: a survey of a cross section of public funded research in the UK

Healthcare transformation in Canada

[Links to external webpages]

Health Information and Quality Authority (Ireland)

Catalogue of national health information sources in Ireland

[Links to external webpage]

Health Professions Council

Consultation on proposed changes to the generic standards of proficiency
The full standards for consultation are available here.

[Links to external webpages]

INAHTA

Reassessment of health technologies: obsolescence and waste

Development and testing of search filters to identify economic evaluations in MEDLINE and EMBASE

Patient involvement: between ideals and reality [Summary]

[Links to external webpages]

Institute for Healthcare Improvement

Co-ordinating care for patients with complex needs [Web-based training]
Over the course of three web-based sessions, our expert faculty will address the following:

• Identifying opportunities to better coordinate care for patients with complex needs

• Allocating resources to better meet the range of needs in this population

• Testing new ways to streamline care for patients with complex needs

• Partnering with community organizations to address social determinants of health

• Tracking the impact on health, costs, and patient experience

[Links to external webpage]

Joint Commission

Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals

[Links to external webpage]

King's Fund

Referral management: lessons for success
This report found that NHS referral management centres (RMCs) and some other interventions to manage GP referrals into secondary care are failing to improve quality and deliver cost savings.

[Links to external webpage]

Mental Welfare Commission

Where do I go from here? Report from our visits to people admitted to mental health assessment wards for older people in Scotland

[Links to external webpage]

MHRA

The Medicines for Human Use (Advanced Therapy Medicinal Products and Miscellaneous Amendments) Regulations 2010

[Links to external webpage]

National Academic Press

Transforming clinical research in the United States: challenges and opportunities [Workshop report]
 The prevention and treatment of missing data in clinical trials

[Links to external webpages]

National Health and Medical Research Council (Australia)

Emergency department stroke and transient ishaemic attack care bundle [Multiple downloads]

[Links to external webpage]

NHS Complaints

Data on written complaints in the NHS 2009-10 [Statistics]

[Links to external webpage]

NHS Employers

NICE publishes QOF indicators for 2011/12 [News]

[Links to external webpage]

NHS Evidence

2010 Annual evidence update on Hepatitis B and C

[Links to external webpage]

NHS Information Centre

A summary of public health indicators using electronic data from primary care 2001-2007 [Statistics]

[Links to external webpage]

NHS Institute for Innovation and Improvement

Medical leadership competency framework: enhancing engagement in medical leadership, 3rd edition

NHS live project directory [Database]
The NHS Live project directory is a great source of local improvement stories, and is searchable by keyword and region.


Creating the culture for innovation: a practical guide for leaders

[Links to external webpages]

NICE

NICE announces development of further quality standards [News]


NICE guideline set to transform cancer care for thousands of patients [News]

[Links to external websites]

Nursing and Midwifery Council

Review of pre-registration nursing education phase 2: report of consultation findings on proposed new standards for pre-registration nursing education


Review of pre-registration nursing education: stakeholder engagement and outcomes

Safeguarding adults [News]

New hub for resources on the role of nurses and midwives in safeguarding adults.


[Links to external webpages]

OECD

OECD ministerial meeting (October 2010): health priorities in the aftermath of the crisis

At a meeting in Paris on 7-8th October, Ministers will discuss how to enhance quality, reduce waste and promote healthy lifestyles – this webpage links to the topics and questions to be discussed at the meeting.


[Links to external webpage]

RCN

Pillars of the community: the RCN’s UK position on the development of the registered nursing workforce in the community


[Links to external webpage]

Scottish Government

Delivering quality in primary care national action plan: implementing the healthcare quality strategy for NHSScotland


Hospital superbugs [News]

Information governance records management guidance for NHS boards [multiple documents]

Consultation on regulation of independent healthcare in Scotland

[Links to external webpages]

World Health Organization

WHO urges countries to take measures to combat antimicrobial resistance [News]


Conceptual framework for the international classification for patient safety: version 1.1

[Links to external webpages]

Friday 23 July 2010

AHRQ

Coping with medical error: a systematic review of papers to assess the effects of involvement in medical errors on health professionals’ psychological well-being


The power of safety: state reporting provides lessons in reducing harm, improving care

AHRQ Innovations Exchange: featured topic – hospital transparency in reporting medical errors (webpage)

Accountability measures: using measurement to promote quality improvement

Patient safety: what can medicine learn from aviation?

National action plan to improve health literacy

[Links to external webpages]

Australian Commission on Safety and Quality in Healthcare

The proposed national safety and quality framework: safe and high quality health care for Australia


[Links to external webpage]

Canadian Agency for Drugs and Technologies in Health

Using evidence in the real world (Presentation)
Presentation now available from a free educational program for pharmacists and other health care professionals that examined evidence-based medicine and how to apply critical appraisal skills in daily practice.

[Links to external webpage]

Centre for Health Economics

Health systems performance: how can we secure robust international comparison?



[Links to external webpage]

Cochrane Collaboration

Evidence and Policy special issue: evidence and policy in six European countries

EQUATOR seminar. Reporting your randomized trial: CONSORT 2010 and other reporting guidelines (Event, Oxford, UK)

[Links to external webpages]

Commonwealth Fund

Blueprint for the dissemination of evidence-based practices in healthcare

Carolinas Medical Center: deomonstration high quality in the public sector

Mirror, mirror on the wall: how the performance of the US health care system compares internationally

International profiles of health care systems


[Links to external webpages]

Council for Healthcare Regulatory Excellence

Managing extended practice: is there a place for ‘distributed regulation’?

CHRE viewpoint: regulation and managing risk

Fitness to practice audit report: audit of health professionals’ initial decisions


[Links to external webpages]

Department of Health

Equity and excellence: liberating the NHS (government White paper)

Liberating the NHS: provisional timetable July 2010 – June 2012

Department of Health draft structural reform plan
Information on the quality of services: final report

Building the evidence base in pre-hospital urgent and emergency care: a review of research evidence and priorities for future research

National Quality Board: NICE quality standards


[Links to external webpages]

E-watch on Innovation in Health Services

Basing healthcare on impirical evidence


The impact of competition on management quality: evidence from public hospitals

Quality of life returns from basic research

Mobilizing knowledge about the development of children, youth and families: focus on knowledge transformation and learning

Health information technology to facilitate communication involving health care providers, caregivers and paediatric patients: a scoping review

Evidence 2010: transforming healthcare (Event, London)

Selecting quality and resource use measures: a decision guide for community quality collaboratives

Knowledge brokering: exploring the process of transferring knowledge into action


[Links to external webpages]

Health and Safety Executive

Health surveillance: a time for change? Workshop proceedings 07/08

[Links to external webpage]

Health Information and Quality Authority (Ireland)

Public poll: opinions on safer better care

[Links to external webpages]

Health Foundation

Stephen Thornton’s speech at the NHS Confederation: does better quality save money?


The patient will see you now: rebalancing relationships between people who use services and those who provide them

[Links to external webpages]

Health Protection Scotland

The 2009 influenza pandemic: an independent review of the UK response to the 2009 influenza pandemic


Quarterly report on the surveillance of Staphylococcus aureus bacteraemia (S. aureus bacteraemia) in Scotland January - March 2010

Quarterly report on the Surveillance of Clostridium difficile infection (CDI) in Scotland, January 2010-March 2010

[Links to external webpages]

INAHTA

INAHTA briefs compilation volume 10, 2009-2010

Strategies for diffusion and dissemination of health technology assessment (HTA) products


[Links to external webpages]

NHS Information Centre

Health survey for England: 2008 trend tables

[Links to external webpage]

Information Commissioner's Office

European data protection Commission’s call for the UK to strengthen the powers of its national data protection authority

Poor data security in the NHS

[Links to external webpages]

Institute for Healthcare Improvement

Conflict engagement training for health professionals: recommendations for creating conflict competent organizations (Free registration required)
 Helping leaders blink correctly: split second decisions have patient safety implications



Patient and family centred care organizational assessment tool (Free registration required)


[Links to external webpages]

James Lind Alliance

James Lind Alliance guidebook


[Links to external webpage]

Knowledge Network

Information governance newsletter – issue 25



[Links to external webpage]

King's Fund

Putting quality first in the boardroom: improving the business of caring
 [Links to external webpage]

MHRA

New physiotherapy and occupational therapy pages launched (Website)

MHRA enforcement strategy

[Links to external webpages]

Monitor

The role of boards in improving patient safety


[Links to external webpage]

OECD

Growing health spending puts pressure on government budgets, according to OECD health data 2010


[Links to external webpage]

NICE

Public consultation on Evaluation Pathway Programme process guide and methods guide


[Links to external webpage]

NHS Confederation

Where next for health and social care integration?


[Links to external webpage]

NPSA

10 years after To err is human: are we listening to patients and families yet? Focus on patient safety newsletter, volume 13, issue 1, 2010.


Medical error: what to do if things go wrong: a guide for junior doctors


[Links to external webpages]

Regulation and Quality Improvement Authority

Reducing the risk of hyponatraemia when administering intravenous infusions to children
 [Links to external webpage]

Scottish Government

Realising potential: an action plan for allied health professionals in mental health

Superbug rates at all-time low (News item)

Reduction in hospital mortality (News item)

[Links to external webpages]

UK Statistics

Social trends 40, 2010 edition


QOF prevalence rates for Scotland

Tuesday 8 June 2010

AHRQ

Effectiveness of interventions designed to promote patient involvement to enhance safety: a systematic review. Quality in Health Care, 2010.

Standing Up for Doctors, Speaking Out for Patients: Final Report.
This report summarizes findings from a survey querying physicians about United Kingdom National Health Service whistleblowing policies.

 
10 years after To Err Is Human: are we listening to patients and families yet? Focus on Patient Safety Newsletter. 2010;13:1-3.

 
Hospital Survey on Patient Safety Culture: 2010 User Comparative Database Report (United States)

 
2009 National Healthcare Quality Report (United States)

[Links to external webpages]

Cochrane Collaboration

The James Lind Alliance announces the launch of online Guidebook for priority setting in research
The James Lind Alliance has announced the launch of the Guidebook - an online resource designed to enable patients and clinicians to set the medical research agenda.

[Links to external webpage]

Commonwealth Fund

Enhancing the Capacity of Community Health Centers to Achieve High Performance: Findings from the 2009 Commonwealth Fund National Survey of Federally Qualified Health Centers
Federally Qualified Health Centers are community-based health centers that provide comprehensive primary care and behavioral and mental health services to patients regardless of ability to pay. This report highlights methods for strengthening FQHCs’ ability to provide care. These include formalizing partnerships with hospitals, improving office systems, adopting the medical home model, and increasing use of HIT.

Blueprint for the Dissemination of Evidence-Based Practices in Health Care
Aimed at fostering the broad adoption of effective health care interventions, this report proposes a blueprint for improving the dissemination of best practices by national quality improvement campaigns.

Evidence-Based Health Care for Children: What Are We Missing?
With the enactment of comprehensive health reform, reimbursement for a variety of health care services will likely depend on evidence to support that provision. Understanding what constitutes "evidence" will have a profound effect on the range of clinical care provided.

[Links to external webpages]

E-Watch on Innovation in Health Services

Who needs what from a national health research system: lessons from reforms to the English Department of Health's R&D system. Health Research Policy and Systems, 2010;8:11.

Introduction to Evidence-Informed Decision Making (e-learning course)

The 32nd Annual Meeting of the Society for Medical Decision Making. "Evidence, Economics, and Ethics: The Future of Health Technology Assessment", October 24 - 27, 2010, Sheraton Centre Toronto Hotel, Toronto, Canada (Conference)

 
Healthcare systems: efficiency and institutions

SIIRen: system integration and innovation research network (website)

Building a 21st century primary health care system: Australia’s first national primary health care strategy

Changing Management Cultures and Organisational Performance in the NHS (OC2)

[Links to external webpages]

Health Foundation

Sharing our ideas and learning: The Health Foundation at the The International Forum on Quality and Safety in Healthcare
Presentations and posters prepared by The Health Foundation for the International Forum but never delivered due to the Iceland volcano.

[Links to external webpage]

Health Protection Scotland

Hand hygiene - seventh bi-monthly audit report

Guidelines for the investigation, control and prevention of spread of group A streptococcal (GAS) infection in acute healthcare settings in the United Kingdom (Draft for consultation)

Scottish Mycobacteria Reference Laboratory - audit-study day (Course)
The Scottish Mycobacteria Reference Laboratory will be holding its biennial audit-study day on Tuesday 15 June 2010 at the Royal Infirmary of Edinburgh. It will include updates on current laboratory techniques and epidemiology of mycobacterial infections. For more details or to register please contact Mrs Shona Hannan at: shona.hannan@luht.scot.nhs.uk or telephone 0131 242 6016.

 
Quarterly report on the Surveillance of Clostridium difficile infection (CDI) in Scotland, October 2009-December 2009

[Links to external webpages]

Institute for Healthcare Improvement

Conflict Engagement Training for Health Professionals: Recommendations for Creating Conflict Competent Organizations
This resource presents an overview of current "best practices" for creating conflict competent organizations, and includes a review of the literature and input from experienced professionals who provide training to health care organizations.

$10 Million in Savings: Reducing Hospital Operating Expenses While Improving Quality July 2010 (Conference)
This two-day seminar will take place in Cambridge, Massachusetts, on July 27-28, 2010.

Helping leaders blink correctly: Split-second decisions have patient safety implications (Part 1)
This article describes two of four necessary skills health care leaders need to develop in order to "blink" appropriately (i.e., make decisions based on robust analysis and interpretation of data): understanding the messiness of improving health care, and determining why you are measuring.

International Forum on Quality and Safety in Healthcare 2011 (Conference)
The 2011 International Forum on Quality and Safety in Healthcare, co-sponsored by IHI and the BMJ Publishing Group, will be held April 5-8, 2011, in Amsterdam, The Netherlands.

Partnership for Healthcare Excellence (Website)
The Partnership for Healthcare Excellence offers numerous resources (e.g., fact sheets, posters, videos) for patients, physicians, hospitals, employers, and community organizations to educate and engage patients more directly in their own care. Example resources include questions to ask at a doctor's appointment, medication safety, infection prevention, comparing hospitals, and end-of-life planning.

[Links to external webpages]

Joseph Rowntree Foundation

Involving users in commissioning local services

[Links to external webpage]

King's Fund

Patient choice: how patients choose and how providers respond

[Links to external webpage]

MHRA

Medical Device Technology Forum: Report on registers of devices

[Links to external webpage]

Monitor

Measuring Monitor’s impact: economic evaluation report
This report highlights improvements in performance at NHS foundation trusts as a consequence of both Monitor’s assessment process for applicant trusts, and its risk-based approach to regulation. It was produced with support from Frontier Economics and the research methodology was independently validated.

NHS Foundation Trusts: clinical quality and service performance
This document is the outcome of a consultation which aimed to develop how the Compliance Framework addresses clinical quality and service performance in NHS foundation trusts.

Service-line management
Toolkits and guides for managing service lines in the healthcare setting.

[Links to external webpages]

National Academies Press

A summary of the December 2009 forum on the future of nursing: care in the community

[links to external webpage]

Scottish Government

GP Patient Experience Survey Access results for Practices 2010

The healthcare quality strategy for NHS Scotland

Study of community health partnerships

Growing up in Scotland: health inequalities in the early years

[links to external webpages]

UK Statistics

Health statistics quarterly: summer 2010

Welsh health survey 2009: initial headline results – May 2010

[links to external webpages]

World Health Organisation

Sixty-third World Health Assembly closes after passing multiple resolutions

[links to external webpage]