The essential guide for patient safety officers (book - $75.00). Joint Commission Resources
with the Institute for Healthcare Improvement, 2008.
http://www.ihi.org/IHI/Topics/PatientSafety/SafetyGeneral/Literature/EssentialGuideforPatientSafetyOfficers.htm
IHI Improvement map – briefing note.
http://www.ihi.org/NR/rdonlyres/7C219C29-129C-46C5-97A3-24DD0339E6B4/0/IHIImprovementMapOverviewDec08.pdf
Patient-centered care improvement guide (with Picker Institute).
http://www.ihi.org/IHI/Topics/PatientCenteredCare/PatientCenteredCareGeneral/Tools/PatientCenteredCareImprovementGuide.htm
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