Windows into Safety and Quality in Health Care 2008
http://www.safetyandquality.gov.au/internet/safety/publishing.nsf/content/windows-into-safety-and-quality-in-health-care-2008
Plus: Literature review regarding patient engagement in patient safety initiatives. Prepared by - Monash Institute of Health Services Research.
http://www.safetyandquality.gov.au/internet/safety/publishing.nsf/content/0EE542BF224D4227CA2574890019A935/$File/LiteratureReview.PDF
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