2009 Joint Commission standards available online. Standards revised and enhanced for ease of use
http://www.jointcommission.org/NewsRoom/NewsReleases/nr_sii_gen.htm
Joint Commission alert: stop bad behavior among health care professionals. rude language, hostile behavior threaten safety, quality
http://www.jointcommission.org/NewsRoom/NewsReleases/nr_07_09_08.htm
Joint Commission, urgent care association of America form alliance
http://www.jointcommission.org/NewsRoom/NewsReleases/nr_07_10_08.htm