FDA 101: how to use the consumer complaint system and medwatch
http://www.psnet.ahrq.gov/resource.aspx?resourceID=7631
Improving healthcare team communication: building on lessons from aviation and aerospace
http://www.psnet.ahrq.gov/resource.aspx?resourceID=7630
The transforming care at the bedside (tcab) toolkit
http://www.psnet.ahrq.gov/resource.aspx?resourceID=7633