Improvement report: patient first: efficient patient flow management impact on the ED
http://www.ihi.org/IHI/Topics/Flow/EmergencyDepartment/ImprovementStories/PatientFirstEfficientPatientFlowManagementED.htm
Improvement report: reducing ED door-to-doctor time by implementing lean process and tools
http://www.ihi.org/IHI/Topics/Flow/EmergencyDepartment/ImprovementStories/ReducingDoortoDoctorTimebyImplementingLeanProcessandTools.htm
‘Quality rules’ – 2008 progress report
http://www.ihi.org/NR/rdonlyres/741D90B6-753B-4058-A1A2-FF0FB35595E5/0/2008ProgressReportFinal.pdf