Good leadership and management are keys to avoiding failings in patient safety
http://www.healthcarecommission.org.uk/newsandevents/pressreleases.cfm?cit_id=6188&FAArea1=customWidgets.content_view_1&usecache=false
Healthcare watchdog launches biggest ever inspection programme in acute NHS trusts to check infection control
http://www.healthcarecommission.org.uk/newsandevents/pressreleases.cfm?cit_id=6429&FAArea1=customWidgets.content_view_1&usecache=false
Spotlight on complaints
http://www.healthcarecommission.org.uk/_db/_documents/5632_HC_V18a.pdf