Feeding back? Learning from complaints handling in health and social care.
http://www.nao.org.uk/pn/07-08/0708853.htm
National Collaborating Centre for Methods and Tools
http://www.nccmt.ca/pubs/eiph_backgrounder.pdf
Healthcare Improvement Scotland gathers the latest in quality improvement, innovation and adopted best practice. This bulletin brings you research, resources and publications from across the international improvement community. Follow our posts and keep up to date on the improvement methodologies, techniques and policies influencing your healthcare.
